When Nexstor faced a complex performance management issue amid rapid growth, they turned to HR People Support for professional, cost-effective guidance. By partnering with HRPS, Nexstor resolved their HR challenges swiftly and effectively, allowing the business to focus on its core IT services with confidence and assurance. Today, Nexstor continues to benefit from HRPS’s expertise on a monthly retainer basis, ensuring compliance, stability, and peace of mind as the company scales.

Established in 2004, Nexstor provide Cloud based IT solutions that help customers transform and protect their critical business applications and information. Providing design, installation, and managed services for both on-premise and cloud-based IT infrastructure, they specialise in data storage, backup, disaster recovery, and business continuity.

Nexstor’s 24×7 service desk supports customers with everything from a simple technical inquiry through to major incident management. They have a consultative approach to business with exceptional customer service at the heart of everything they do.

The business had grown rapidly over recent years with impressive annual revenue growth, and as the business scaled, the directors were becoming increasingly concerned about a performance management issue. Explains Nikki Dowell Operations Manager at Nexstor:

“An issue was brought to my attention, and as the situation developed, we became aware of wider irregularities that needed to be urgently dealt with.”

The company took appropriate action and started investigating matters internally, and as things escalated, Nexstor realised they needed professional guidance – and they asked HR People Support (HRPS) to help them.
Continues Nikki:

“It became apparent we needed expert help to ensure the matter was dealt with promptly and properly. The potential costs of legal advice led us to consider an alternative approach. I contacted HRPS and we set up a meeting to discuss the situation.
HRPS reviewed our policies, contracts and provided timely HR advice, and as they’re not lawyers, the cost of their support is far less than the hourly rates charged by the legal profession. Their knowledge and expertise were invaluable – their service and attention to detail is exceptional.”

Employment disputes will always revolve around the evidence of the case and the way the employee has been treated. Nexstor progressed their investigations with the help of HRPS, using a process methodology that protected the business and gathered the facts.
Says Nikki:

“Whilst we knew we were in a very strong position, the potential threat of a tribunal was worrying for us at the time, but we were reassured by their professionalism, dedication, and expertise.
HRPS were excellent at assisting us in clearly assembling all the evidence, and focussing on the facts throughout the process. Furthermore, they knew precisely when to call in their legal partners – helping us avoid punitive on-going legal fees.”

HRPS negotiated a settlement agreement that was fair and reasonable for all parties. Nexstor were thoroughly protected from any adverse consequences – and as the matter was swiftly resolved, the costs were sensible.
Concludes Nikki:

“This was one of the toughest professional situations I’ve had to deal with, and bringing in HRPS was a great decision. Their calm and experienced approach to the case gave us all enormous reassurance and from the minute they started working with us, we knew we were in safe hands.
As our business continues to expand, we’ve now engaged them on a monthly retainer basis to help develop and monitor our HR documentation, processes, and policies. We look forward to continuing the great work we do together.”