What information we collect about you?
We collect information about you when you register/make an enquiry with us on our website or agree a contract for our products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Please contact us directly for details of the categories of information that we may collect and process about you.
Disclosure of your personal information
We may disclose your personal data, in various ways and for various reasons, with the following categories of people:
> Contractors: third parties who we have retained to provide services such as reference, qualification and criminal convictions checks, to the extent that these checks are appropriate and in accordance with local laws
> Tax, audit or other authorities, when we believe in good faith that the law or other regulation requires us to share this data (for example, because of a request by a tax authority or in connection with any anticipated litigation); and
> Third party service providers who perform functions on our behalf (including professional advisors such as lawyers, auditors, accountants and technical support).
How will we use the information about you?
We collect information about you to process your order, manage your account and if, you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
We would like to send you information about products and services of ours. If you have consented to receive marketing, you may opt out at a later date.
We will not share your details with any other organisations.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please email firstname.lastname@example.org
We use a third-party provider, Tweet deck to manage our twitter social media interactions.
Third Party IT Systems
We use the following third-party IT systems who may process your personal data:
We use these as it is within our legitimate business interests to ensure our business and IT systems run smoothly.
Retention of data
Once your relationship with us ends, we will delete your personal data within the regulatory time frames unless we consider there is a legal or regulatory reason not to do so or if you remain opted in to our marketing newsletter.
How to contact us
By email email@example.com
Or write to 10 Western Court, Western Road, Cheltenham, Gloucestershire, England, GL50 3RH
You have the following rights in relation to your information:
> Right to request a copy of your information. You can request a copy of your information which we hold (this is known as a subject access request).
> Right to correct any mistakes in your information. You can require us to correct any mistakes in your information which we hold.
> Right to request we stop processing your information. In certain circumstances, you may request that we cease processing your information.
> Right to request deletion of your information. You can ask us to erase your information (also known as the “right to be forgotten”) in certain circumstances.
> Right of data portability. You have the right to transfer your personal data between data controllers in certain circumstances.
If you would like to request any of the above, please contact us at firstname.lastname@example.org to make any such requests. We will comply with the Data Protection Legislation in responding to any such requests.
Right to lodge a complaint
If you have any complaints about the way in which we collect, store and use your information, you can contact the supervisory authority in the United Kingdom, the Information Commissioner’s Office: https://ico.org.uk/concerns/